Common Warehouse Questions

Inventory

Q: How to synchronize FBA inventory to Newegg's SBS store?

A: The operation steps are as follows:

Select the Newegg SBS store you want to set up
Enable "Auto-sync inventory to platform"
In the pop-up settings window:
- Under the "Platform Warehouse" option
- Select the specific FBA warehouse inventory you want to display
- Click "Confirm" to complete the setup

Q: How to associate and synchronize product inventory across stores on different channels without platform warehouses (FBA/SBN/WFS)?

A: The operation steps are as follows:

Step 1: Go to the "Products" module > Listing Management > Find the online store product to be associated, click the data in the "SP SKU/Store SKU" column > Select the local SP product to be associated > Click Confirm. (Use the same steps to associate other online store products with local SP products)

Step 2: Go to the Inventory Synchronization page (Warehouse > Inventory > Inventory Synchronization), hover over the store warehouse you want to use as the source inventory, and click "Enable". For stores on other channels, enable "Auto-update inventory to platform", select the source channel warehouse(s) you want to synchronize from the "Channel Warehouse" dropdown in the pop-up window (multiple selections supported), then click "Confirm".

After completing the above two steps, you can associate and synchronize product inventory across stores on different channels.

Q: Why does the inventory value on a certain channel remain constant instead of changing with the actual inventory?

A: This usually occurs because a maximum inventory limit has been set. Please check the maximum inventory value.

Overseas Warehouse

Q: Can unpaired overseas warehouse inventory list products be shipped via SellingPilot?

A: Overseas warehouse products must be paired with SellingPilot products (Products > Product Master List) to be fulfilled and shipped via SellingPilot. Unpaired overseas warehouse products do not support fulfillment through SellingPilot.

Q: Does SellingPilot support modifying inventory for overseas warehouse products?

A: Paired overseas warehouse products can be shipped via SellingPilot, but modifying overseas warehouse inventory is not currently supported. Sellers can stay tuned for future version updates.

Q: How often are overseas warehouse products synchronized? What should I do if the inventory is not up-to-date?

A: Overseas warehouse products are automatically synchronized every two hours. If the inventory is not up-to-date, please use the "Refresh Inventory" button on the page to update the inventory in real time.

Q: Why can't I see inventory age information after authorizing an overseas warehouse?

A: The synchronization of inventory age information is delayed by one day.

Q: Why do some overseas warehouse products never show inventory age information?

A: Among overseas warehouse service providers, WINIT and Newegg Logistics do not provide inventory age query services, so their inventory age information cannot be displayed in SellingPilot.

Q: Why isn't the status updated in SellingPilot after an overseas warehouse shipment order is generated?

A: The status of an overseas warehouse shipment order generated in SellingPilot will not be updated immediately. The status will only be synced to SellingPilot after the shipment is actually completed.

Q: Can the authorized overseas warehouse list be modified or reselected? Will new warehouse SKUs be synchronized to SellingPilot after reselection?

A: Yes, you can modify or reselect warehouses by clicking "Modify Warehouse" on the page. After reselection, the new warehouse SKUs will trigger the synchronization of overseas warehouse SKUs to SellingPilot.

Q: What should I do if I can't find the overseas warehouse service provider I'm using?

A: If you can't find your overseas warehouse service provider, click the text "Can't find your overseas warehouse?" next to the service provider list in the "Add Overseas Warehouse Authorization" pop-up window to feedback the service provider to SellingPilot for future integration.

Platform Warehouse

SBN

Q: Can unpaired SBN warehouse products be shipped via SellingPilot?

A: SBN warehouse products must be paired with SellingPilot products (Products > Product Master List) to be fulfilled and shipped via SellingPilot. Unpaired SBN warehouse products do not support fulfillment through SellingPilot.

Q: Does SellingPilot support modifying inventory for SBN warehouse products?

A: Paired SBN warehouse products can be shipped via SellingPilot, but modifying SBN warehouse inventory is not currently supported. Sellers can stay tuned for future version updates.

Q: How often are SBN warehouse products synchronized? What should I do if the inventory is not up-to-date?

A: SBN warehouse products are automatically synchronized every two hours. If the inventory is not up-to-date, please use the "Refresh Inventory" button on the page to update the inventory in real time.

Q: Why can't I see inventory age information after authorizing an SBN warehouse?

A: The synchronization of inventory age information is delayed by one day.

Q: Does SBN warehouse support multi-channel shipping after authorization? For example, can Amazon orders be shipped to customers via SBN?

A: Yes, multi-channel shipping is supported after authorization. Amazon orders can certainly be shipped using SBN.

FBA

Q: Can unpaired FBA warehouse products be shipped via SellingPilot?

A: FBA warehouse products must be paired with SellingPilot products (Products > Product Master List) to be fulfilled and shipped via SellingPilot. Unpaired FBA warehouse products do not support fulfillment through SellingPilot.

Q: Does SellingPilot support modifying inventory for FBA warehouse products?

A: Paired FBA warehouse products can be shipped via SellingPilot, but modifying FBA warehouse inventory is not currently supported. Sellers can stay tuned for future version updates.

Q: How often are FBA warehouse products synchronized? What should I do if the inventory is not up-to-date?

A: FBA warehouse products are automatically synchronized every two hours. If the inventory is not up-to-date, please use the "Refresh Inventory" button on the page to update the inventory in real time.

Q: Why can't I see inventory age information after authorizing an FBA warehouse?

A: The synchronization of inventory age information is delayed by one day.

Q: Does FBA warehouse support multi-channel shipping after authorization? For example, can Newegg orders be shipped to customers via FBA?

A: Yes, multi-channel shipping is supported after authorization. Newegg orders can certainly be shipped using FBA.

WFS

Q: Can unpaired WFS warehouse products be shipped via SellingPilot?

A: WFS warehouse products must be paired with SellingPilot products (Products > Product Master List) to be fulfilled and shipped via SellingPilot. Unpaired WFS warehouse products do not support fulfillment through SellingPilot.

Q: Does SellingPilot support modifying inventory for WFS warehouse products?

A: Paired WFS warehouse products can be shipped via SellingPilot, but modifying WFS warehouse inventory is not currently supported. Sellers can stay tuned for future version updates.

Q: How often are WFS warehouse products synchronized? What should I do if the inventory is not up-to-date?

A: WFS warehouse products are automatically synchronized every two hours. If the inventory is not up-to-date, please use the "Refresh Inventory" button on the page to update the inventory in real time.

Q: Why can't I see inventory age information after authorizing a WFS warehouse?

A: The synchronization of inventory age information is delayed by one day.

Q: Does WFS warehouse support multi-channel shipping after authorization? For example, can Newegg orders be shipped to customers via FBA?

A: Yes, multi-channel shipping is supported after authorization. Newegg orders can certainly be shipped using WFS.

Shopify

Q: Can unpaired Shopify warehouse products synchronize orders?

A: Orders can only be synchronized after pairing is completed. Unpaired products do not support fulfillment.

Q: Can Shopify warehouse inventory be modified via SellingPilot?

A: Yes, modifications can be made in the listing.

Q: How to fulfill orders from other channels via Shopify?

A: After orders are synchronized to Shopify and manual orders are generated, users can complete shipping by entering the tracking number via a plugin or manually (different from FBA's direct platform fulfillment).

Q: Is multi-channel order management supported?

A: Yes, orders from channels such as Amazon can be synchronized to Shopify for unified processing.