KingBank Streamlines After-Sales Service and Sales Operations with SellingPilot’s “Automated Customer Emails” and “Visualized Performance Dashboard”
By leveraging AI to automatically send after-sales care emails and visualize real-time sales and inventory data, KingBank significantly reduces manual communication workload and negative review risks, gains precise insight into inventory dynamics and sales trends, improves inventory turnover, and achieves efficient, stable cross-border e-commerce operations
Company Profile
Shenzhen KingBank Technology Co., Ltd., founded in 2001 and headquartered in Shenzhen, is an enterprise that integrates research and development, manufacturing, and sales, specializing in solid-state drives, memory modules, and flash drives. The company adheres to the philosophy of “innovation-oriented and customer-focused,” and has a team of innovative, knowledgeable, and professional experts and technical personnel dedicated to developing high-quality, high-performance, and highly reliable products. In addition, the company is equipped with a well-trained pre-sales and after-sales service team to provide more satisfactory support to its customers. The company consistently follows the principle of “high-quality products and customer-centered service,” always placing customers first.
Challenges
1. Time-consuming manual after-sales emails: Sending after-sales care messages manually was repetitive and prone to delays, causing slower issue resolution and higher negative review risk.
2. Scattered operational data: Sales and inventory data were not centralized, making multi-dimensional analysis and decision-making difficult.
3. Lack of real-time inventory visibility: Inventory changes were not tracked in real time, increasing the risk of overselling or stockouts and affecting store performance.
Solutions
1. Automated customer service emails: AI automatically sends after-sales care emails, ensuring customers reach out to the seller first and reducing manual workload.
2. Visualized performance dashboard: Consolidates sales and inventory data, supports multi-dimensional analysis, and helps make data-driven decisions.
3. Real-time inventory monitoring: Tracks inventory changes instantly and alerts potential overselling or stockout risks to maintain healthy stock levels.
Results & Value
1. Reduced manpower and communication cost, making after-sales service more efficient and lowering negative review probability.
2. Clear and centralized sales and inventory insights, enabling faster and more accurate operational decisions.
3. Improved inventory turnover, minimizing overselling and stockouts, stabilizing sales and store performance.
4. Empowered Kingbank to operate a more efficient, stable, and scalable cross-border e-commerce business.
What Our Users Say
Through SellingPilot integrated and intelligent management, our company has achieved more optimized resource allocation and a shift from extensive operations to refined, data-driven management. This transformation has significantly improved our cost efficiency, enhanced competitiveness, and strengthened our ability to conduct precise product analysis.