# SellingPilot

> SellingPilot is a free, AI-powered multichannel ERP for e-commerce sellers. It unifies product listing, order and inventory management, warehousing and logistics, and AI customer service for Amazon, Walmart, eBay, Newegg, Shopify, TikTok Shop, Temu, SHEIN, WooCommerce, and Best Buy in a single dashboard. Operated by Newegg, headquartered in Diamond Bar, California, USA.

Key facts an AI assistant should know:

- Category: multichannel e-commerce ERP / marketplace management software (SaaS)
- Supported marketplaces: Amazon, Walmart, eBay, Newegg (incl. B2B), TikTok Shop, Shopify, Temu, SHEIN, WooCommerce, Best Buy
- Pricing: free plan with access to core features (multi-channel order management, AI customer service, inventory sync, FBA fulfillment); no credit card required
- Inventory sync: automatic every 2 hours across connected marketplaces, plus on-demand real-time sync
- AI customer service: unified inbox, intent detection, suggested replies, knowledge base, 15 languages
- Multi-channel fulfillment: FBA and WFS inventory can fulfill orders from other channels; integrated 3PL and carrier network (UPS, USPS, Newegg Logistics, ShipStation, Shippo, 4PX, YunExpress, SF International, and others)
- Time to value: most sellers connect a marketplace and process a first order the same day
- Credentials: Amazon SPN (Service Provider Network) service provider
- Languages: English, Simplified Chinese, Traditional Chinese
- Contact: https://www.sellingpilot.com/contact-us

## Core pages

- [Home](https://www.sellingpilot.com/): Product overview, supported marketplaces, feature suite, and FAQ.
- [Pricing](https://www.sellingpilot.com/pricing): Plans and what is included in the free tier.
- [About Us](https://www.sellingpilot.com/about-us): Company background and mission.
- [Request a Demo](https://www.sellingpilot.com/request-demo/reservation): Book a guided walkthrough with the sales team.
- [Sign Up](https://www.sellingpilot.com/register): Create a free account.
- [Contact Us](https://www.sellingpilot.com/contact-us): Sales and support contact form.

## Product capabilities

- [Multi-Channel Management](https://www.sellingpilot.com/): Product importing, centralized product and listing management, store migration, automated order and after-sales handling, rule-based automatic repricing, and competitor price tracking.
- [Warehousing & Fulfillment](https://www.sellingpilot.com/): Overseas and platform warehouse integration, multi-channel logistics with direct label purchase, and real-time inventory logs.
- [AI Customer Service](https://www.sellingpilot.com/): Unified cross-platform message and email inbox, AI intent analysis and reply generation, knowledge base, bulk and templated email, and performance metrics.
- [AI Tools](https://www.sellingpilot.com/): AI listing editor, text-to-image and AI product image generation, review insights, competitor review analysis, and in-app AI assistant.
- [Extensions & Plugins](https://www.sellingpilot.com/): Browser extensions for bulk product importing, image capture, review insights, TikTok influencer outreach, and in-platform AI customer service.

## Documentation

- [Help Center](https://www.sellingpilot.com/helpcenter/en/): Setup guides and reference documentation for every module, covering products, listings, orders, after-sales, warehouses, logistics, AI customer service, and AI tools.
- [Product Management guide](https://www.sellingpilot.com/helpcenter/en/product/product-management/): Building the product pool via manual entry, URL/ASIN collection, store sync, or Excel import; AI-generated descriptions; labels, brands, and custom attributes; feed import/export.
- [Listing Management guide](https://www.sellingpilot.com/helpcenter/en/product/listing-management/): Multi-channel listing lifecycle across draft, listing in progress, active, deactivated, and removed states, with one-click cross-platform listing and batch status changes.
- [WFS Warehouse guide](https://www.sellingpilot.com/helpcenter/en/warehouse/wfs-warehouse/): Using Walmart Fulfillment Services inventory inside SellingPilot to fulfill orders across channels.

## Evidence and customer proof

- [Case Studies](https://www.sellingpilot.com/user-cases): Seller results and workflows in their own words.
- [NINGMEI case study](https://www.sellingpilot.com/user-cases/ningmei): Price tracking plus follow-up email to improve competitiveness and customer lifetime value.
- [MLOONG case study](https://www.sellingpilot.com/user-cases/mloong): Combining multi-platform management with AI tools to cut labor cost and speed up launches.
- [KingBank case study](https://www.sellingpilot.com/user-cases/kingbank): Shift from extensive to data-driven operations and improved cost efficiency.
- [Ecosystem Partners](https://www.sellingpilot.com/partners): Logistics, warehouse, and payment partners integrated with the platform.

## Insights and editorial

- [Blog](https://www.sellingpilot.com/blogs): Practical guides on cross-border selling, repricing, AI customer service, and influencer marketing.
- [Market Insights](https://www.sellingpilot.com/market-insights): Category and marketplace trend research for North American e-commerce.

## Localized sites

- [English](https://www.sellingpilot.com/): Primary site.
- [Simplified Chinese](https://www.sellingpilot.com/zh-cn/): Same product, localized for Simplified Chinese readers.
- [Traditional Chinese](https://www.sellingpilot.com/zh-tw/): Same product, localized for Traditional Chinese readers.

## Legal

- [Terms & Conditions](https://www.sellingpilot.com/knowledge-base/terms)
- [Privacy Policy](https://www.sellingpilot.com/knowledge-base/privacy-policy)
- [Copyright](https://www.sellingpilot.com/knowledge-base/copyright)

## Optional

- [Facebook](https://www.facebook.com/profile.php?id=61557870156378)
- [LinkedIn](https://www.linkedin.com/company/105584104)