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Return Query

The return management offers a one-stop solution: it automatically syncs returns from authorized stores to SP, enabling efficient processing tracking, and transparency.

Available platforms: Amazon, Newegg, eBay, Wlmart and TikTok

Only full refunds are supported in SP; for partial or additional refund, please handle them in the respective seller central.

Return List

The return list will display real-time return requests from all authorized stores. The information from most platforms is synchronized in real-time, but the synchronization frequency for eBay and Walmart is every two hours.

Search Box:

  • Channel Return#:The return request number on the platform
  • Origianl Order#: The order number associated with the return request
  • SKU Name: the product short tile
  • Store SKU: the product# on the platform, usually user-customized

Other filters: channel, store, return type, processed by and return date

Status filter: users can switch the return list through different status labels (the statuses here are defined by SP and may not fully aligh with the platform)

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① Channel return#, return type, and who is processing the request. Only return processed by the seller can be operated.

② Return reason, chosen by the customer(buyer) when initiating the return.

③ Platforms and account, from which the requestn request originated.

④ Refund amount, the total refund amount, including shipping fees and taxes. Note: currently the APIs for Amazon and eBay cannot distinguish between shipping fees and taxes.

⑤ Channel status, the status of the return in the platform's backend.

⑥ Customer information and address

⑦ Relevant time of return request

⑧ Order reference, the order from which the return request originated. Click the number to jump to the order detail page.

⑨ Actions, different actions corresponding to different statues.

  • Pending: only return requests from eBay and TikTok will fall into this status, requiring user approval.

    In this status, the user can either Approve or Reject the request.

  • Open: the return are available for users to issue refund or replacement.

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    Users can proceed with the refund in this status. Please note that, as SP currently only supports full refunds, the amount on the refund page cannot be modified.

  • Completed: all completed returns will appear on this status

    • Refunded
    • Partially Refunded
    • Replaced
    • Voided
    • Marked as Completed (eg,Amazon)