Manual Order
Overview of Features
A manual order refers to an order manually created by the seller, rather than one automatically generated when a buyer places an order through an e-commerce platform or website. Sellers typically enter order details manually in the SP system to facilitate processing and sales data recording.
When Do You Need to Create a Manual Order?
- Order Adjustments or Reshipments: When system errors, payment issues, or inventory adjustments require manually recording or reshipping an order.
- Exchanges or Special After-Sales Processing: When a platform cannot directly process exchanges or partial refunds, manual orders help complete the after-sales service.
- Internal Testing or Sample Distribution: Used for internal testing, quality checks, or sending samples to partners and KOLs.
- Bulk Purchases or Custom Orders: When customers have special requests that cannot be processed through standard e-commerce workflows, requiring manual order creation.
- ……
How to Use
Step 1: Create a Manual Store
Manual orders do not belong to any specific platform or channel. To ensure unified management and operations, users must first create a manual store.
There are two ways to create a manual order:
- Settings > Platform Authorization > Store Authorization
- Order List > Create Manual Order > Click "Add Manual Store"
Or
Step 2: Enter Order Information
Go to Order List and then click Add Manual Order to start create a new order.
Order Information
- Select the manually added store to assign the manual order.
- Order Number: User-defined order number, supporting only letters, numbers, and hyphens.
- Order Time: Please select; the default is Pacific Standard Time (PST).
Customer Information
Enter the recipient’s shipping address.
Product Information
The product selection list is sourced from the Create Product Pool.
Funding Information
The system will calculate the total based on the selected product prices.
