Edit Order

Overview of Feature

In e-commerce, sellers often adjust orders based on customer requests to ensure smooth fulfillment and satisfaction. The Order Editing feature enables quick order modifications and seamless updates to the warehouse for processing and shipment.

When will You Edit an Order?

• Customer Requests a Product Change: The buyer wants to change the model, color, or specifications after placing an order.

• Inventory and Shipping Optimization: If some items are out of stock, the seller can adjust the order to replace them with available items after consulting the customer, preventing order cancellations or shipping delays.

• Adding Extra Products: The seller may want to include additional items in the original order, usually as trial products or accessories.

• …

Read Before You Start

• Only seller-fulfilled orders can be edited.
• Orders can only be edited when they are in Pending or To-Ship status.
• Combined orders cannot be edited.
• Split orders cannot edit SP SKU
• Orders with SP SKU edited cannot be split.
• Orders with added products cannot be split.
• Editing an order does not support shipping with platform shipping labels, such as Newegg Shipping Label, Amazon Shipping Label etc..
• Manual orders do not support edit order.

How to Use

Edit SP SKU

Edit SP SKU means replacing the original SP SKU with a new one while keeping all other details unchanged. The purpose is to ensure the order is correclty pushed to the warehouse for shipping.

Why is editing SP SKU necessary for pushing orders to the warehouse?

• SP SKU: The unique # in the SP product pool. A single product in the product pool can be linked to multiple platforms or stores.
• Store SKU: The product # assigned by the user, which is unique in the platform's backend. Multiple Store SKUs can be linked to a single SP SKU in the SP system.
• Warehouse SKU: The product # used in the warehouse. To deduct inventory from SP, the warehouse product must be matched with the corresponding product pool in the SP.

Since warehouse products are linked one-to-one with the product pool list, modifying the SP SKU temporarily changes the product mapping for a specific order, facilitating product replacement for shipment.

Step-by-Step Instructions

Step 1: Locate the Order to Modify

Users can search for orders by the Order#, SP SKU, or Store SKU, or apply various filters for quick selection.

Step 2: Select the Product

In the Order List or Order Details Page, there is an Edit button next to the SP SKU of modifiable products. Click to proceed.

After clicking the Edit button, a pop-up window appears where users can select the replacement product. Users can search by Product Name, SP SKU, or Store SKU. After selecting the product, click Submit.

The selectable list only displays active products from the same store where the order was edit.

Add Product

Adding extra products allows the seller to include additional items in the order after it has been placed.

Additional products can only be added from the Order Details Page.

Step-by-Step Instructions

Step 1: Locate the Order to Add Products

Users can search for orders by the Order#, SP SKU, or Store SKU, or apply various filters for quick selection.

Step 2: Add Products

Click the Order# to enter the Order Details Page, then click “Add Product”. A pop-up window will appear, allowing users to select multiple products to add. Click Save after selection.

Step 3: Edit the Quantity of Additional Products

For added products, users can edit the quantity to be included. Once adjusted, click Submit to proceed with the shipping process.

Users can only delete added products. The quantity of original order products cannot be modified or removed.

If an edited order needs to be restored to its original state, go to the order details page and click Reset.