Combine Order
Overview of Feature
When To Ship orders meet below criteria, the SP will prompts for orders combining. All combine operations only affect the SP and shipping package. When syncing back to the channel, the same tracking# will be uploaded separately. This feature is only applicable to seller-fullfiled orders.
- Same platform and same store
- Recipient information must be completely identical: receipient name, address, email, and phone#
- Order status is To Ship
How to Use
Orders Eligible for Combine
If the orders synced to the SP meet the above criteria, a prompt will appear on the order list page. Users simply need to click the relevant number to load the list of combinable orders. Alternatively, users can directly check 'Only Orders Eligible for Combining' in the To Ship status column.
In the combinable order list, all combinable orders are selected by default. Users can uncheck orders based on your needs. However, at least two orders must be selected to procceed with the combine action.
How to Combine
All combined orders will return to To Ship status column, just like regular orders, allowing users to proceed with operations directly. Users can filter all combined orders by selecting 'Combined Order' under 'Order Type' in the filter options.
Split package is not allowed for combined order when shipping. Void Combined Order will void all sub-orders.
How to Cancel Combine
- Scenario 1: If the status of the combined order is To Ship, the user can cancel combine at any time.
- Scenario 2: If the order has been shipped and the status is Processing, the user can only cancel combine after clicking the "Return to Pending Shipment" button.
If sub-order statuses in a combined order differ, canceling combine will return each sub-order to its respective status list.
