Common Product Questions
Listing Management
Amazon
Q: What is Amazon UPC Exemption?
UPC Exemption (full name: "Global Trade Item Number Exemption, GTIN Exemption") refers to a special permission that sellers can apply for from Amazon without a UPC code (or other GTIN codes such as EAN, JAN, ISBN). It allows products to be listed and sold normally without providing a UPC code.
Q: Why can't the inventory column be modified?
A: If your product has FBA inventory, SP does not support updating FBM inventory by default. To update FBM inventory simultaneously, please first go to the Warehouse > Inventory Synchronization page, click the dropdown in the upper right corner, and select "Update to actual inventory" as the FBM inventory synchronization method for FBA SKUs.
Walmart
Q: Walmart products cannot be deleted in SP, so where do the deleted products come from?
A: Walmart's external API does not support product deletion. Therefore, the products marked as "deleted" here are archived products that you deleted in the Walmart seller backend. You can relist the deleted products.
Newegg
Q: Why are all my newly listed products in an inactive status?
A: According to Newegg's platform rules, newly created products will undergo system risk control review. If certain keywords trigger the risk control, the product will be reviewed. Some products will be automatically reviewed and approved, while others require manual review. You can try relisting the product half an hour after creation. If it still fails, please send an email to mktp.content@newegg.com for manual review.
Q: Why can I only list 100 items?
A: Newegg limits non-members to a maximum of 100 listed items. After deleting items, you must wait for SellerPortal's review before relisting. If the issue persists, we recommend contacting SellerPortal's backend support team for assistance.
Q: What does it mean when the system prompts "Brand does not exist" when listing a product?
A: According to Newegg's platform requirements, all created product brands must exist in the Seller Portal system. Therefore, please verify that your brand name matches the brand (manufacturer name) in Newegg's system.
How to check brands in the Newegg system?
Additionally, if the system prompts that the brand is restricted, it means you need to apply for approval to sell products under that brand. Please submit the required documents for review in accordance with Newegg's guidelines.
How to apply to sell restricted brands?
Q: My products have SBN inventory, so why aren't they displayed in the list?
A: After successfully authorizing your store, the SP system will not automatically synchronize SBN inventory. You need to authorize and retrieve the inventory in Warehouse > Platform Warehouse > SBN Warehouse. Detailed authorization steps.
Q: Why do products imported from other channels have variations, but they are all single items on Newegg?
A: Newegg's external API does not support variation display or combination. To combine variations, please operate in the Newegg Seller Portal (seller backend). Here are the reference links:
How to add new variations to products one by one?
How to batch group existing items?
How to batch create variations?
Q: Why is the inventory of products listed on Newegg 0, which does not match the data in SP?
A: Due to limitations of Newegg's external API, when creating products from the ERP, only inventory from USA warehouses will be synchronized. For example, if your product has 10 units in USA inventory and 10 units in CHN inventory in SP, only the USA inventory (10 units) will be synced to Newegg's backend, and the CHN inventory will show as 0. Therefore, if you create products using non-USA warehouses, please update the inventory information in a timely manner.
Q: What if a system error occurs and I cannot upload products?
A: Newegg officially imposes system restrictions during holiday periods: November 17-25 and November 30-December 12. During these periods, batch product creation & modification (Data Feed/XML) will be suspended. However, inventory & price updates and order processing will not be affected. If you need to urgently create products, please go to the Newegg Seller Portal (https://sellerportal.newegg.com/).
Price Tracking
Q: Why can't I view the price tracking lists of other members in my organization?
A: Price tracking data is user-specific. Data between members of the same organization is not visible to each other.